Have a quick question regarding access, our opening hours and what to do if you’ve lost your tickets? The answers to these questions (any many more) are in this handy FAQs page…
Before you arrive…
Am I entitled to any concessions?
We offer concessionary tickets for lots of different things. For example, if you have a disability and need to bring a companion along to make things easier, you can get a complimentary ticket for them.
Check with one of the Box Office team if you’re unsure of what you are entitled to.
We offer standard concessions for over 65s, members of entertainment unions and people with disabilities (companions go free). We also have a £15 rate across the festival for U30s and Students. Other concessions are available for those not currently employed (please bring proof of current Job Seekers Allowance, Universal Credit Status or Employment Support Allowance when collecting your tickets) and for those in receipt of Carer’s Allowance (please bring proof of status when collecting your tickets).
Can I reserve a ticket?
If it’s a group booking and it’s before 27 July, yes. If it’s not for a group and/or it’s after the 27th July we can’t take a reservation. As we’re sure you’ve noticed, the Festival is pretty busy and we just don’t have time to hold reservations once it’s started.
I’ve brought luggage, can you store it in your cloakroom?
Unfortunately, we don’t have a cloakroom but there is space under our seats for small bags.
For security reasons we can’t allow luggage and oversized bags into our auditoriums, or store any items for you.
What are your opening hours over the festival?
Our Box Office is open from 1 hour before the start of the first show and closes at the start time of the last show.
Traverse Café opens at 7.30am and closes at 5pm.
Traverse Bar is open every day from 9am to late and from 8am to late on Tuesday 13 – Sunday 25 August.
I find stairs difficult, is there another way into the theatre?
We have a lift into the theatre and if you have any other access needs, just give us a heads up before your visit and we’ll be more than happy to help you out. If you have any questions at all, just ring the Box Office on 0131 228 1404 and one of our lovely team will be able to give you more info.
See our access Access Listingsfor Traverse Festival 2019.
Are your toilets accessible?
They are! We have adapted toilets on the box office and bar café levels. We also have gender-neutral toilets and everyone is free to use the toilets that best reflect their gender identity.
Common questions about tickets…
I’ve lost my ticket/left it at home. Can you print it again?
We can’t print it again, in case someone else uses it to get into the show but as long as we can verify your booking, we can give you a Lost Ticket Form which will act as a ticket. Just show this to the usher as you enter the theatre. You will be seated last but we promise this isn’t to teach you a lesson. For Health and Safety reasons, we just have to make sure we don’t have more people in the venue than there are seats to sit on.
I booked my ticket through the Fringe but haven’t collected it?
No worries, we have a collection point just to the right of our Box Office. Just swipe the card you paid with and your tickets will print automatically.
The Fringe collection point is broken, how do I get my ticket?
If you’ve not got time to get to another Fringe collection point before your show, don’t worry, pop to our Box Office and we’ll issue you an Uncollected Ticket Form this acts exactly as your ticket would have but please note that we can only do this for Traverse shows. For any other uncollected tickets, please contact the Fringe or the venue in question.
I can’t come to one of the shows I’ve booked, can I have a refund?
Unfortunately, all of our tickets are non-refundable. However, you can exchange your tickets for a different performance of the same show up to 24 hours before the performance you can’t attend (provided we have the tickets or you can securely get them back to us in this timeframe). This costs £1 per ticket being exchanged (up to a maximum of £5). Or, you can return the ticket to us and in the case of a sold-out show we’ll try and sell it on to someone in the returns queue. Obviously, we can’t guarantee this will happen, but if it does, we’ll refund you using your original payment method.
What’s a returns queue and how does it work?
We want to make sure as many people get to enjoy our shows as possible so in the case of sold-out performances we run a returns queue. Looking for a ticket to a sold-out performance? You can use our Returns Queue!
- 1 hour before the performance start time, you can add your name to the returns list at the Returns & Enquiries Box Office position
- We will take a maximum of 6 names per performance
- You may request up to 2 tickets only per performance
- You must return to the Box Office 20 minutes before the performance starts as this is when we will start to distribute any tickets which have been returned. If you are not present, we will offer to the next name on the list.
- All tickets sold through the returns queue are sold at full price
- Some tickets sold through the returns queue are sold for cash only, so please ensure you have enough cash with you
I’m only 5 minutes late – can I not just go in and stand at the back?
We can let you into Traverse 1 to a seat at the back at the agreed latecomer’s point within the first 20 minutes of the performance.
Unfortunately, we can’t let you into Traverse 2 once the show has started. We only do this because you would have to walk across the stage to get to a seat and it would disturb the audience and performers.
Standing is not permitted due to theatre licensing regulations.
Food and drink…
I’m off to see a Breakfast Play, can I get my food after the show?
You can get your breakfast roll before the show and you can even take it into the theatre with you, but these won’t be available after the show.
Can I bring drinks/food into the theatre?
Unless it’s one of our Breakfast Plays, we don’t allow any hot food or crisps in our theatre spaces, and we prefer if you don’t eat at all, as this can be quite distracting. You can bring drinks purchased at our bar in with you though, as long as you pop them in a plastic cup.
Do you sell food at the Traverse?
We do! If you are on the hunt for fast, wholesome and hearty food and drink to fuel your Festival adventures - look no further! Whether you want to grab a sandwich or salad to go; a coffee and sweet treat; or a proper sit-down meal with a couple of drinks - we’ve got you covered in our Café and Bar.
Can I bring my dog to the theatre?
We ❤️ dogs. They are more than welcome to hang out in the bar (as long as they have a human companion) but only guide dogs are allowed in our theatre spaces.
We hope that covers everything, but if you have a question that hasn’t been covered email firstname.lastname@example.org, or call our Box Office team on 0131 228 1404 and we’ll do our best to help.
Have a brilliant festival,