Terms & Conditions

Ticket Prices and Fees

All ticket prices are shown inclusive of VAT. Individual events may carry a per ticket or per transaction booking fee. There is an additional charge for despatching tickets by post.

The Traverse Theatre reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only. Only one discount per ticket.

Ticket Exchanges and Refunds

We can exchange tickets for an administration fee of £1 per ticket (up to a maximum of £5), with at least 24 hours’ notice, for another performance of the same production, subject to availability. To do this, you will need to return any physical tickets you have received for the original performance to the Traverse before the original or rebooked performance date (whichever is earlier). This can be arranged at our Box Office, by calling 0131 228 1404 or by emailing boxoffice@traverse.co.uk. Tickets are otherwise sold on a non-refundable basis

Returns Queue

For sold out performances, we operate a returns queue. An hour before the start of a performance, we will compile a first-come first-serve returns list of a maximum of 10 names. You are welcome to arrive earlier than an hour before a performance to ensure your name is higher up on the list. 25 minutes before the start of the performance, we will go through any returns we have and resell them to people in list order. If you put your ticket up for a return, we will refund your ticket price (minus a £1 exchange fee) if we manage to resell it to someone in the returns queue. This is not unfortunately not guaranteed.

Unfortunately we cannot resell tickets originally acquired at the Fringe Box Office, as we operate on different ticketing systems and would not have the capacity to resell your ticket.

Ticket Exchanges and Refunds

Ticket Resale

Tickets are for the personal use of the person making the booking and their party. Tickets must not be resold or offered for resale for profit, or through any unauthorised third-party ticketing or resale platform.

Where we identify tickets being resold or offered for resale in breach of these terms, the Traverse Theatre reserves the right to cancel those tickets without refund. Any tickets purchased through an unauthorised third party may therefore be invalid, and we cannot guarantee admission to the performance.

We may also restrict or refuse future bookings from customers who repeatedly offer tickets for unauthorised resale, attempt to resell tickets for profit, or purchase tickets with the intention of resale. This includes attempts to circumvent any ticket limits we have put in place for a production or performance.

If you have bought a ticket through an unauthorised resale platform which is subsequently cancelled, we will provide reasonable assistance or confirmation where possible to support you in seeking a refund from the seller or platform.

If you can no longer attend a performance, please contact our Box Office. For sold-out performances, we may be able to offer your ticket through our official Returns Queue, subject to the terms set out above.

Ticket Dispatch

For all currently available events, the Traverse Theatre will be using e-tickets. These encourage sustainability and minimise touch points to help keep customers and our staff safe. e-tickets will be included in bookers' confirmation emails. If you have any questions, email boxoffice@traverse.co.uk or call us on 0131 228 1404.

Please don't print your e-ticket – it can be displayed on your device’s screen for admission. If you do not have access to a smartphone or printer, please contact our Box Office who will be able to arrange printing for you.

See our Box Office page for an up-to-date note of our opening hours.

General

Latecomers may not be admitted, please arrive in plenty of time for the start of the performance. Readmittance may not be possible.
No cameras, camera phones, video or audio recording equipment can be used in the auditorium, unless by prior arrangement.
The Traverse Theatre reserves the right to refuse admission.
Some performances may be filmed or photographed. By accepting these conditions ticket holders consent to the recording, filming or photographing of themselves as members of the audience.

Nothing mentioned in these terms and conditions shall affect the statutory position of the customer.

Analysis

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Legal Information

Traverse Theatre (Scotland) Ltd: Registered in Scotland SC076037.

Registered Charity No: SC002368.

VAT Registration No: 3376 0177 88.

Registered Office: Traverse Theatre, 10 Cambridge Street, Edinburgh EH1 2ED.