Our Box Office team are here from Monday to Saturday, 10am - 6pm (or until the last show of the day starts).
During this time you can book your tickets in person, by phone, or online (where you can book at any time of the day or night):
🏠 10 Cambridge Street, Edinburgh EH1 2ED
📞 0131 228 1404
All sales through the Traverse Theatre Box Office are subject to Terms and Conditions.
Groups of 7 or more will receive a discount of 10% on their booking. This will automatically apply at checkout, and can be booked online. If you have any special requirements, please contact the Box Office directly.
Give us a call or email firstname.lastname@example.org to make any School enquiries, discuss what you need, and to book your tickets.
If you have any access needs and would like help to make a booking, please call the Box Office team and let us know so we can make sure your visit is as comfortable and enjoyable as possible.
You can find out more about our Access Performances and Access Facilities on the website, but if you have any questions at all, please don’t hesitate to get in touch with our Box Office team on 0131 228 1404 or email@example.com.
Refunds and exchanges
We’ll refund your tickets if a show is cancelled, or a time or date change means you can no longer attend.
We can exchange tickets for £1 a ticket (up to a maximum of £5), with at least 24 hours’ notice, for another performance of the same production. To do this, you will need to return any physical tickets you have received for the original performance to the Traverse before the original or rebooked performance date (whichever is earlier).
You can find our full Box Office terms and conditions here.
We want to make sure as many people get to enjoy our shows as possible! In the case of sold-out performances we will run a Returns Queue. If you’ve booked a ticket but can no longer make the show, you can return the ticket(s) to us and we'll try to sell it on to someone on your behalf. If you’d like to try for a returned ticket, we will take names from 1 hour before the performance – in person only, at the Box Office. In the interest of fairness, we will allocate returns on a first-come, first-served basis.
Please note that all tickets that are sold on the Returns Queue are sold at full price.
Because of the small size and layout of our theatre spaces, unfortunately, we can’t always let you in if you’re late – especially for Traverse 2 shows – so please arrive in plenty of time so you don’t miss out.
Ticket collection and postage fees
We can keep tickets for collection from the Box Office free of charge, or put your tickets in the post for £1 (as long as it’s more than 10 days before the performance).
Concessions and discounts
Standard Concessions are available for:
- Over 60s
- People with disabilities
- Members of entertainment unions (please call for details of which unions are included)
Under 30s & Student Concessions:
- Available to everyone under the age of 30 (proof of age required)
- Students (valid student ID required)
- Not currently employed (please bring proof of current Job Seekers Allowance or Employment Support Allowance when collecting your tickets)
Please note that on some occasions, exclusions or conditions may apply to all discounts. If you have any questions or would like to check on anything, please give our friendly Box Office team a call.
Age recommendations and content warnings
Each production presented at the Traverse has been given an age recommendation, and where possible we display any warnings about show content for your consideration whilst booking. This information can be found on each production’s page on the website and in the brochure. If you have questions or would like further information, please contact the Box Office team who will be happy to help.
Young children policy
The Traverse is a family-friendly theatre, but it’s always worth checking if a performance is suitable for very young children.
As long as they’re sitting on the lap of an adult, there’s no charge for children under the age of 2, but a ticket will need to be issued for them – please ask at Box Office.
We would kindly ask that those with Under 2s sit somewhere where it is easy to leave the theatre, in case your child becomes unsettled.
If a show is specifically made for very young children there may be a charge for tickets. Just call or email firstname.lastname@example.org if you are unsure.
Please note that we don’t have a cloakroom and can’t store any bags or luggage, but there is a Left Luggage facility at Waverley Train Station. Give us a call for more details.
Only bags measuring 22cm x 35cm x 56cm (including handles and wheels), or smaller, can be taken into our auditoriums (one per person).
If you have any questions at all, please call the Box Office team on 0131 228 1404, or email us at email@example.com.