Please note that our building is currently closed. For now, as we're operating with a small but mighty team, the best way to get in touch with us is to email boxoffice@traverse.co.uk and we’ll do our best to respond within 3 working days. We thank you for your patience and support during this time.

✉️ boxoffice@traverse.co.uk

All sales through the Traverse Theatre Box Office are subject to Terms and Conditions.

Image: Mihaela Bodlovic (2017)


Using credit

If you have credit on your Traverse account as a result of events cancelled due to Covid-19, this amount will be shown in your account upon logging in and will also show up as a payment option when you add a ticket for one of our currently available events into your basket. Choose this payment option to use your credit to fully or partly pay for any ticketed event which is currently available to book. If you do not use your credit to purchase tickets for an event in our programme by Sun 28 February 2021, we will attempt to refund your remaining credit amount onto your original method of payment.

Latecomers policy

Where one of our digital events has a latecomers point past which we are unable to admit audience members, it will be included on the event's information page.

Concessions and discounts

Standard Concessions are available for:

  • Over 65s
  • People with disabilities (assistants accompanying people with disabilities go free)
  • Members of entertainment unions and the Scottish Society of Playwrights

Under 30s & Student Concessions:

  • Available to everyone under the age of 30
  • Students

Other Concessions:

  • Available to those receiving Jobseeker's Allowance and low income benefits, including Carer's Credit, Employment and Support Allowance (ESA), Jobseeker's Allowance (JSA), Pension Credit, Universal Credit.
    For further information on eligible benefits and allowances, visit the UK Government website or speak to our Box Office team.

Please note that on some occasions, exclusions or conditions may apply to all discounts. If you have any questions or would like to check on anything, please give our friendly Box Office team a call.

Age recommendations and content warnings

Each event presented at the Traverse has been given an age recommendation, and where possible we display any warnings about show content for your consideration whilst booking. This information can be found on each production’s page on the website and in the brochure. If you have questions or would like further information, please contact the Box Office team who will be happy to help.

Refunds and exchanges

We’ll refund your tickets if a show is cancelled, or a time or date change means you can no longer attend.

You can find our full Box Office terms and conditions here.


Any questions?

If you have any questions at all, please call email us at boxoffice@traverse.co.uk.