Terms & Conditions
Ticket Prices and Fees
All ticket prices are shown inclusive of VAT. Individual
events may carry a per ticket or per transaction booking fee. There
is an additional charge for despatching tickets by post.
The Traverse Theatre reserves the right to introduce discounts,
price changes, artist and performance alterations without prior
notification. Discounts and offers apply to full price tickets
only. Only one discount per ticket.
Ticket Exchanges and Refunds
Tickets can be refunded only in the event of a show cancellation
or change to performance date and time. If an event is cancelled,
the Traverse Theatre's liability will be to the customer who made
the original purchase and will be limited to the cost of the ticket
purchases. Transaction fees are non-refundable. Please check your
tickets upon receipt to ensure that they are for the correct
production, date and time.
Tickets may be exchanged for an alternative performance within
the same run, up to 24 hours before the original performance
booked, on return of the tickets to the Traverse Theatre Box
Office. Exchanges are subject to availability, and there is a £1
fee per ticket up to a maximum of £5.
In the course of booking, you will usually be offered the option
to have your tickets mailed to you. Postage is only available to
addresses within the United Kingdom and there is an additional cost
for this. If you do not pay the additional cost for posting, or you
are booking for events which happen within 10 days, your tickets
will automatically be held for collection.
Please note, if your booking contains certain concession
tickets, postage will not appear as a delivery option. The entire
booking must be collected from the Traverse Theatre Box Office, 10
Cambridge Street, as appropriate proof of entitlement must be
Tickets can be collected from the Traverse Box Office: please
have your order number available when you collect your tickets.
These details are shown on the Booking Confirmation Email which
will be sent to you when your order is submitted.
Traverse Theatre Box Office is normally open Monday to Saturday
10.00am - 6.00pm or until the starting time of a performance.
For further information about ticket collection or opening times,
please telephone +44 (0)131 228 1404 or email firstname.lastname@example.org.
Latecomers may not be admitted. Please arrive in plenty of time
for the start of the performance.
No cameras, camera phones, video or audio recording equipment
can be used in the auditorium, unless by prior arrangement.
The Traverse Theatre reserves the right to refuse admission.
Some performances may be filmed or photographed. By accepting
these conditions ticket holders consent to the recording, filming
or photographing of themselves as members of the audience.
Nothing mentioned in these terms and conditions shall affect the
statutory position of the customer.
Traverse Theatre use Google Analytics, a web analytics service
provided by Google, Inc. ('Google'). Google Analytics uses
'cookies', which are text files placed on your computer, to help
the website analyse how users use the site. The information
generated by the cookie about your use of the website (including
your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for
the purpose of evaluating your use of the website, compiling
reports on website activity for website operators and providing
other services relating to website activity and internet usage.
Google may also transfer this information to third parties where
required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP
address with any other data held by Google. You may refuse the use
of cookies by selecting the appropriate settings on your browser;
however, please note that 'session cookies' must be enabled in
order for Traverse Theatre to process your booking correctly.
'Session cookies' are automatically deleted when you close your
browser. By using this website, you consent to the processing of
data about you by Google in the manner and for the purposes set out
Traverse Theatre (Scotland) Ltd: Registered in Scotland
Registered Charity No: SC002368
VAT Registration No: 356 0682 47
Registered Office: Traverse Theatre, 10 Cambridge Street,
Edinburgh EH1 2ED.