Terms & Conditions

Ticket Prices and Fees 

All ticket prices are shown inclusive of VAT.  Individual events may carry a per ticket or per transaction booking fee. There is an additional charge for despatching tickets by post.

The Traverse Theatre reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only. Only one discount per ticket.

Ticket Exchanges and Refunds 

Tickets can be refunded only in the event of a show cancellation or change to performance date and time. If an event is cancelled, the Traverse Theatre's liability will be to the customer who made the original purchase and will be limited to the cost of the ticket purchases. Transaction fees are non-refundable. Please check your tickets upon receipt to ensure that they are for the correct production, date and time.

Tickets may be exchanged for an alternative performance within the same run, up to 24 hours before the original performance booked, on return of the tickets to the Traverse Theatre Box Office. Exchanges are subject to availability, and there is a £1 fee per ticket up to a maximum of £5.

Ticket Despatch 

In the course of booking, you will usually be offered the option to have your tickets mailed to you. Postage is only available to addresses within the United Kingdom and there is an additional cost for this. If you do not pay the additional cost for posting, or you are booking for events which happen within 10 days, your tickets will automatically be held for collection.

Please note, if your booking contains certain concession tickets, postage will not appear as a delivery option. The entire booking must be collected from the Traverse Theatre Box Office, 10 Cambridge Street, as appropriate proof of entitlement must be presented.

Tickets can be collected from the Traverse Box Office: please have your order number available when you collect your tickets. These details are shown on the Booking Confirmation Email which will be sent to you when your order is submitted.

Traverse Theatre Box Office is normally open Monday to Saturday 10.00am - 6.00pm or until the starting time of a performance.  For further information about ticket collection or opening times, please telephone +44 (0)131 228 1404 or email boxoffice@traverse.co.uk.

General

Latecomers may not be admitted. Please arrive in plenty of time for the start of the performance.

No cameras, camera phones, video or audio recording equipment can be used in the auditorium, unless by prior arrangement.

The Traverse Theatre reserves the right to refuse admission.

Some performances may be filmed or photographed. By accepting these conditions ticket holders consent to the recording, filming or photographing of themselves as members of the audience.

Nothing mentioned in these terms and conditions shall affect the statutory position of the customer.

Analysis 

Traverse Theatre use Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that 'session cookies' must be enabled in order for Traverse Theatre to process your booking correctly. 'Session cookies' are automatically deleted when you close your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Legal Information 

Traverse Theatre (Scotland) Ltd: Registered in Scotland SC076037
Registered Charity No: SC002368
VAT Registration No: 356 0682 47
Registered Office: Traverse Theatre, 10 Cambridge Street, Edinburgh EH1 2ED.

 

Sign up to receive news from the Traverse Theatre.

Please enter your details below to join our e-list.