Box Office

Box Office

All sales through the Traverse Theatre Box Office are subject to these terms and conditions. For further information, please email boxoffice@traverse.co.uk.

Box Office opening times
10am - 6pm (or until performance start time)

For our festive opening hours, click here

Booking Tickets

In person

10 Cambridge Street, Edinburgh EH1 2ED

By phone

0131 228 1404

Online

www.traverse.co.uk

Group Bookings

Groups of 7 or more receive a discount of 10% on their booking, subject to availability. This will automatically apply at checkout when booking online. If you have any specific requirements, please contact boxoffice@traverse.co.uk.

School Bookings

Give us a call on 0131 228 1404 or email  boxoffice@traverse.co.uk to  discuss your requirements  and to organise your booking. 

Refunds and Exchanges

Tickets can only be refunded in the event of a show cancellation or change to performance date and time. Tickets may be exchanged within the same run of the same show, subject to availability. At least 24 hours' notice must be given, and the original ticket retuned to the Box Office. A fee of £1 per ticket applies, with a maximum fee of £5 per exchange transaction.

Returns Queue

We want to make sure as many people get to enjoy our shows as possible so in the case of sold-out performances we run a returns queue. Basically, people who have booked a ticket but can no longer make it can return their ticket to us and we'll sell it on to people in the returns queue. So, to make it as fair and efficient as we can this is how it works:

  • We add names to the returns list from 1 hour before the performance (you must come in person to the Box Office to do this)
  • Once your name's on the list you're free to do as you please for 40 mins.
  • Make sure you're back at the Box Office 20 mins before the show starts as this is when we start working our way down the list.
  • We'll shout your name twice and if you don't respond, we'll move to the next person and your name goes to the bottom of the list.
  • All tickets are sold on the returns queue are sold at full price.
  • Some tickets sold on the returns queue are sold for cash only.
  • If you've requested more tickets than become available (ie, want 2, but only 1 comes up), you will be offered the 1 and must commit to taking it or not taking it (it also won't be refunded if you take it, but then can't get a second ticket). We cannot wait to see if another comes up.  If you decline it, you will keep your place in the returns list, but the single ticket will be offered to the next person in the meantime.

Latecomers

Latecomers may not be admitted. Please arrive in plenty of time for the start of the performance.

Ticket Collection and Postage Fees

Tickets can be collected free of charge from the Box Office. Alternatively, tickets can be posted at a cost of £1 per booking. This service is available up to 10 days in advance of the performance date.

Concession Tickets

Standard Concessions are available for:

  • Over 60s
  • People with disabilities (Assistants accompanying people with disabilities go free)
  • Members of Entertainment Unions and the Scottish Society of Playwrights

Under 30s / Student Concessions:

  • Available to everyone under the age of 30 (proof of age required)
  • Students (valid student ID required)
  • Young Scot cardholders

Other Concessions:

  • Unemployed (Proof of current Job Seekers Allowance or Employment Support Allowance must be shown)

Exclusions or conditions may apply to all discounts. Please check with the Box Office when booking.

Babes In Arms Policy

Under 2s will be admitted to children's shows but parents must obtain a special ticket from the Box Office.

For all other shows, we kindly request patrons contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young babies. If considered to be the case, a ticket will be issued with the understanding that parents sit near an aisle and be prepared to leave the auditorium if their baby becomes unsettled. The Traverse Theatre is a family friendly venue and we are happy to assist parents wherever possible, but must also consider our other patrons' enjoyment of the theatre, and ensure they are not disrupted during performances.

Please note: Babes in Arms tickets are free of charge and will permit under 2s to sit on the lap of a parent, with the exception of children's shows aimed specifically at babies under 2, for which there may be a ticket charge. If a parent wishes to have a separate seat for their baby they must purchase a ticket accordingly.

Luggage

The Traverse box office is unable to store items of luggage. If you have items you wish to leave, we advise using the Left Luggage facility at Waverley Station.

No large or oversized bags can be taken into the theatres or stored in the building at any time.

For any enquiries, please contact the Box Office team on 0131 228 1404, or at boxoffice@traverse.co.uk.  

 

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