Privacy Policy

Privacy

Traverse Theatre is committed to protecting your privacy. Please read our policy to understand how we will use and protect your personal information when you use our site.

Data Protection

Traverse Theatre is registered in accordance with current data protection legislation.  Traverse Theatre (Scotland) Ltd's data protection registration number is ZA058205. When you book tickets via the Traverse Theatre website, you are redirected to a partitioned ticketing microsite hosted by Hub Tickets (registered as The Edinburgh Festival Centre Ltd, Data Protection registration number Z4955593). Your ticket orders are processed by Hub Tickets on behalf of the Traverse Theatre and will show as Hub Tickets on your bank statements.

What information we collect and how we will use it

In order to provide you with the best service we can, we collect certain personal information about you. 

Booking Tickets: When you book tickets via the microsite, we need to collect information about you to process the transaction and fulfil your order.  This information may include, but is not limited to, details such as your name, your address and your credit card details. We use the information to process any transactions you undertake with us, and for internal administration and analysis.  Traverse Theatre will only disclose your information to third parties to provide the above services to you.  We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent.

Email and Postal Mailing Lists: If you sign up for mailings, we will use your personal information to keep you informed about events, news and offers that we think will be of interest to you. If you register an interest in particular artforms when you join our email list, we will store your email address together with any other information you may provide as part of the personalisation process.

From time to time, we may also use your information to contact you for market research purposes.

Consent

By disclosing your personal information to us using this website, ticketing microsite (Hub Tickets), over the telephone or in person, you consent to the collection, storage and processing of your personal information by Traverse Theatre in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can email us at marketing@traverse.co.uk

Security

Our secure server ensures that your personal details stay personal.  We only allow authorised personnel access to personal information you provide.

Every credit or debit card purchase you make at our website through the ticketing microsite (Hub Tickets), is done through our Secure Server Technology. This provides many security features, including:

  • Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity: this checks the data being transferred to ensure it has not been altered.

Our online ticketing facility accepts Mastercard, Visa, Visa Debit, Maestro and Solo.

Our secure server software encrypts information, ensuring that internet transactions stay private and protected.

If you have any questions or concerns about the security of our site, please email marketing@traverse.co.uk

Cookies

Traverse Theatre uses cookie technology to track or record information about visitors to our site. These cookies are 'session specific' and are not used to record personal information or to associate personal information with the use of Traverse Theatre services. We use traffic log cookies to identify which pages are being uses, which helps us analyse data about web page traffic and thus to improve our site according to customer needs. You can refuse cookies by turning them off on your web browser if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Traverse Theatre's website may contain links to other websites owned and operated by third parties. We cannot guarantee the privacy policies of these websites, and cannot accept any responsibility or liability for the privacy practices of third party websites.

Should you have any questions regarding our Privacy Policy or the ways in which we process your personal data, please contact us at Traverse Theatre, 10 Cambridge Street, Edinburgh EH1 2ED. Tel 0131 228 3223.

Email: marketing@traverse.co.uk

 

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