Box office

Box office

Please note that all sales through the Traverse Theatre Box Office are subject to the terms and conditions as laid out below. For further information, please email boxoffice@traverse.co.uk.

Box Office Opening Times
10am - 6pm, Mon - Sat
(Or until the starting time of the final performance) 

Booking Tickets Online
For help with your online booking, see our Booking Tickets Online page. 

Fees
The Traverse Theatre does not charge a booking or transaction fee. The amount stated in the brochure and on this website is the final price you will pay for all tickets. Tickets can be collected free of charge from the Box Office or postal delivery is an available option and incurs a £1 charge per transaction.  

School Bookings
All tickets are £8 plus one complimentary teacher ticket for every 10 paying students. School bookings are not available for performances on Fridays and Saturdays. See reservations section for information on Traverse Theatre's group reservation policy. 

Group Bookings
One complimentary ticket for every 10 tickets bought (i.e. 11th ticket free).
Valid for full price tickets only. For group bookings, please email groups@traverse.co.uk. See reservations section for information on the Traverse Theatre's group holds policy.  

Concession tickets
Students
Under 18s (children under 14 must be accompanied by adult)
Over 60s
Disabled patrons (complimentary companion tickets are available)
Traverse Theatre Club Members
Members of Entertainment Unions
YoungScot Cardholders
Unemployed (proof of Jobseeker's Allowance must be shown)
For some discounts proof of concession will be required.

Payment
We accept cash, Mastercard, Visa, Maestro, Delta, Solo and Visa Electron.
BOOKING: You can book tickets in person, over the phone or online.  

Ticket Despatch 
In the course of booking, you will usually be offered the option to have your tickets mailed to you. Postage is only available to addresses within the United Kingdom and there is an additional cost for this. If you do not pay the additional cost for posting, or you are booking for events which happen within 7 days, your tickets will automatically be held for collection.

Please note if your booking contains certain concession tickets, postage will not appear as a delivery option. The entire booking must be collected from the Traverse Theatre Box Office, 10 Cambridge Street, as appropriate proof of entitlement must be presented. 

In some cases, tickets can also be collected from the venue from 1 hour before the performance. 
 
Tickets can be collected only on production of the credit or debit card used to purchase them and can be collected only by the cardholder. Additional proof of ID may be required. Please have your customer number and/or order number available when you collect your tickets. These details are shown on the Booking Confirmation Email which will be sent to you when your order is submitted. 

 

Refunds and Exchanges
Tickets can only be refunded in the event of a show cancellation or change to performance date and time. Tickets can be exchanged for an alternative performance within the same run, up to 24 hours before the original performance booked. Exchanges are subject to a £1 fee per ticket up to a maximum of £5. 

Reservations
Unpaid reservations may be held for five days, or until five days prior to the performance. Reservations of 10 tickets or more can be held without payment for four weeks or until five days before the show. Reservations will be automatically released back to sale thereafter. Tickets will not be issued without payment. 

Latecomers
Latecomers may not be admitted. Please ensure that you allow sufficient time for your journey to the Traverse. 

Sold out performances
A waiting list for returned tickets will be started one hour prior to the start time. This service is only available to personal callers at the Traverse and is limited to two tickets per person.

Scripts
The Box Office also stock a range of scripts available to buy. Click here to see what we have in stock.

 

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